Warranty

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LIMITED WARRANTY

Southern Audio Services, Inc. (SAS) warrants all products to be free from defects in material and workmanship for a period of one (1) year from the date of purchase. In the event the product is not as warranted, SAS' sole obligation shall be to repair or replace the defective product at SAS' option.

SAS limits its obligation under any implied warranties under state laws to a period not to exceed the limited warranty period. SAS and its authorized BAZOOKA® dealers specifically disclaim liability for any incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary from state to state.

WHAT IS COVERED

This warranty covers all defects in materials or workmanship (parts and labor) in the product. Open-box and cosmetically damaged items carry the same full factory warranty as new items.

WHAT IS NOT COVERED

This warranty does not cover the following:

  1. Damages occurring during shipment of the product to SAS for repair (claims must be presented to the carrier).
  2. Damages caused by accident, abuse, negligence, misuse, or improper operation or installation.
  3. Damages caused by an act of God, including without limitation fire, flood, storms or other acts of nature.
  4. Any product with a serial number that has been defaced, altered, modified or removed.
  5. Any product that has been altered or modified without SAS' consent.
  6. Replacing a product's fuse with anything other than the same fast-blow, current-rated fuse, or removing it.
  7. Cosmetic flaws on items sold as cosmetically damaged.

HOW TO OBTAIN WARRANTY SERVICE

  1. You are responsible for delivery of the product to an authorized BAZOOKA® dealer, or contact SAS at 1-800-THE-TUBE or info@bazooka.com for a Return Authorization number. The Return Authorization number must be clearly written on the outside of the box.
  2. Freight must be prepaid to SAS. Warranty replacement parts will be returned freight prepaid. The entire enclosure may be returned for warranty service, but return will be freight collect.
  3. You must provide proof of the date of purchase of the product. If proof of purchase is not provided, the original date of manufacture will be used to determine the warranty period.
  4. You must package the product securely to avoid damage during shipment.
  5. After acquiring a Return Authorization number, ship to: Southern Audio Services, Inc., 14763 Florida Blvd., Baton Rouge, LA 70819.

Within 30 days of delivery, a defective item can also be handled under our Returns policy, which includes a prepaid return label once the defect is confirmed.

CONTACT US

Southern Audio Services, Inc.
14763 Florida Blvd., Baton Rouge, LA 70819
Tech Support: 1-800-THE-TUBE
info@bazooka.com
Hours: Monday to Friday, 8:30am - 3pm CT